FREQUENTLY ASKED QUESTIONS

Reallymarvelousstuff.com has incorporated the latest security methods in securing transactions on this site. Using a secure site means only you and reallymarvelousstuff.com can view your information in the process of a transaction. When you give information to us it is encrypted through the Internet to our administration office. We do not keep your credit card information on file and do not sell or share your personal information to anyone. We believe in customer privacy and we’ll respect yours.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER ONCE I PURCHASE IT?

Orders in stock are shipped out within 48 hours. Custom orders and orders from our Pearl Order Catalogue section require shipping directly from pearl farms and usually are delivered within 10-14 days. If an item is temporarily out of stock, we will notify you via email with the earliest shipping date (usually within 10-14 days).

Customer satisfaction is our primary focus. If you are pleased you’ll tell others. Any successful business is built upon this premise. We guarantee our products and offer a 7 day money back policy if not satisfied. You must return the item within this time and your sales receipt is required. You must ship the product back to us at your expense. To Request a return, please go to the "OUR POLICIES" secction of the website. Read all directions  and conditions carefully and submit a return request from this area.  All returned product must be in "like new" condition. Refunds to your credit card will exclude original shipping charges unrecoverable credit card merchant fees. Echecks and Paypal are subject to same unrecoverable merchant fees.

Sorry but no refunds on products over $1000 only in-store credit.

If you see am item you like but need a different length, multiple strand, different clasp, or prefer another color, you might consider submitting a custom order. Also if you are looking for an item not found on our site, we might be able to get it for you at a very good price by submitting a custom order. Finally, if you would like to request a multiple discount price for a particular item (must be 3 or more of same product item), then consider submitting a custom order request.

Go to the "Contact Us" section of the site. Provide your personal information so that we can contact you via email preferred. In the "Comments" area of the form describe your request or question. We will email you within 48 hours any desired pricing, availability, or delivery time. You can provide your credit card information (number and expiration) in the "Comments" area if desired for purchase of a particular product if you already know the price and item number. Your shipping information and email address is vital to process your request.